Some Frequently Asked Questions

Our storage facility is very secure and provides easy access to your goods 24 hours a day 7 days a week. Here are some frequently asked questions to help you with your storage unit. If any of your questions are not answered here please get in touch and one of our friendly staff will be happy to help.

Our storage units are in Tuakau, near Pokeno. Come and visit us at 207 Whangarata Road, Tuakau 2694.

Not at all. Our contracts start from one month as standard. However, we’re more than happy to discuss shorter terms with you.

You cannot store any chemicals, dangerous items, anything illegal or items that could leak. For full details on what cannot be stored in your unit, please review our Terms of Licence page. If you’re still not sure, contact us to check.

Our operating hours are from 6am to 7pm Monday to Friday, 6am to midday Saturday and we are closed on Sunday. We can also provide after-hours access given prior arrangement, just get in touch with us here.

You must notify us of a lost access key as soon as possible. There will also be a $50 replacement fee for any lost access keys.

Yes, but anyone accessing your unit must be added to your storage contract.

Very safe, we have a fully fenced and secured facility with individually alarmed and monitored units.

Feel free to fill out our quote form here and we can get back to you. Or if you’re ready to go, get in touch with us by email at info@universalstorage.co.nz or call us on 0800 111 179.